How ITpoint Systems increased productivity by 25% using Team-GPT
ITpoint Systems AG is a leading provider of IT services and solutions in Switzerland. With 110 employees, the company offers a wide range of services including managed IT services, cloud services, consulting and IT security. With a deep understanding of its customers' needs and strong partnerships with leading technology providers, ITpoint Systems AG ensures that its customers always receive the best and most innovative solutions.
particularly in document creation, internal development, and solution research
through automation
Tangible improvements in output quality across teams
“Team-GPT has been instrumental in streamlining our internal development tasks, significantly reducing the time required for programming, documentation creation, and solution brainstorming. For instance, the automation of document generation has reduced processing time by 25%. Moreover, we’ve noted a 25% increase in productivity, which has led to a tangible improvement in the quality of the work across teams”.
Problem
Effectively leveraging GPT capabilities across the whole organization while maintaining data security
Solution
Implemented Team-GPT for Enterprise API access to various LLMs and seamless integration
Result
25% increase in productivity, especially in document creation and internal development
Challenge
ITpoint Systems faced significant challenges in leveraging GPT capabilities across their organization despite their IT expertise. They recognized AI's potential to transform workflows but lacked a comprehensive solution. The company needed a platform that could provide Enterprise API access to various LLMs like OpenAI, ensure data security and integration with existing systems, and enable collaboration both within and across departments, while allowing for customization and internal control of configurations.
Solution
After a successful proof of concept, ITpoint chose Team-GPT for its Enterprise API access to various LLMs, intuitive interface for seamless collaboration, and customizable configurations with minimal effort.The integration of Team-GPT into their workflow was executed in several key steps:
1. Pilot Program: Initiated with select teams, focusing on specific use cases like document creation and customer service support
2. Feedback Loop: Conducted weekly feedback sessions to make necessary adjustments and ensure smooth integration
3. Broad Rollout: Expanded implementation across the organization after initial success
4. Training: Held sessions to familiarize teams with key functionalities
5. Best Practices: Established guidelines to ensure effective use of the platform
ITpoint's team has developed several AI-driven workflows using Team-GPT for streamlining internal development tasks, automating documentation creation, enhancing solution brainstorming processes, and generating content for documents and reports.
“Team-GPT has become a valuable productivity enhancer that integrates seamlessly with various workflows. It’s user-friendly, adaptable, and significantly reduces the time spent on mundane tasks and it offers the flexibility to utilize Enterprise LLMs via API. Furthermore, the team behind Team-GPT is outstanding, providing excellent support and innovation, making it an ideal AI solution for organizations looking to streamline operations and empower employees to focus on critical tasks”.
Philippe Wettstein
CEO, ITpoint Systems AG
Results
After implementing Team-GPT, ITpoint experienced significant improvements in their operations and productivity:
- Increased Productivity: 25% overall increase, particularly in document creation, internal development, and solution research
- Time Savings: 25% reduction in document processing time through automation
- Quality Improvement: Tangible improvements in output quality across teams
- Employee Satisfaction: Increased due to the reduction of repetitive tasks
- Focus on High-Value Activities:Employees able to concentrate on more critical tasks
"A key factor in our decision was its ability to facilitate seamless collaboration, both within teams and across different departments. Its intuitive interface simplifies teamwork, enabling efficient communication and cooperation”.
Philippe Wettstein
CEO, ITpoint Systems AG